Illustrative example
The feedback tab
A tab on the left of every screen. People type or talk, and the draft is never lost.
- Voice notes up to 3 minutes, transcribed
- Invitation questionnaires in your product's skin
- Spanish, English and Portuguese
Everything is feedback
Listen to every user and close the loop.
What they tell you, what they do and what they stop doing, in one place, and a note to each person when their issue is fixed.
No lock-in. Data on our own servers in the EU.
Ana's voice note · 0:42Transcribed · Reports screen
Your issue is fixedDraft ready · waiting for your approval
Who it's for
For people who still talk to every user and want to keep doing it
SaaS founders
You answer every person yourself. When there are hundreds, it should still sound like you.
Small product teams
No user research team needed: feedback and signals land on the same record.
Mobile apps
Sign-ups, payments and cancellations from the App Store and Google Play arrive on their own, with the store's signature checked.
Several products at once
Plans count products, not seats, and each product has its own page in the dashboard.
The problem
Listening to your users today means five tools that don't talk to each other
A feedback widget, a session recorder, analytics, Stripe and the app stores, an error tracker and email. Each one sees a piece; nobody sees the person.
- i.
Feedback arrives without context
«It doesn't work» doesn't say who wrote it, which screen they were on or what happened before.
- ii.
Nobody sees what they don't say
People who pay and never log in, who stopped using it or whose payment failed don't write: they leave.
- iii.
Nobody goes back to the person
The bug gets fixed and the person who reported it never hears. Next time, they don't bother.
- iv.
Emails sound like a machine
Automated sequences are recognised in the first line and archived unread.
Today
- Feedback widget
- Session recorder
- Analytics
- Payments
- App stores
- Errors
With FeedbackSuite
Ana Ruiz
Growth plan · customer since June
- Voice note: can't find «Export» on mobile
- Usage: 3 active days this week
- Payments up to date
- «Your issue is fixed» email ready to approve
Illustrative example, sample data
How it works
From one line of code to «your issue is fixed»
Each step works on its own. Start with the first one and add the rest whenever you want.
- 1
Paste one line
The script adds the feedback tab to your screens. About 5 minutes.
- 2
People give feedback
They type, leave a voice note or talk while pointing at the screen.
- 3
Signals arrive
Sign-ups, usage, payments, errors and cancellations, from your server, Stripe or the stores.
- 4
You see it on their record
Each person's feedback, journey and payments, on desktop and on mobile.
- 5
They hear back
Once the fix is live, an email in your voice. Only if you approve the text.
Three ways to listen
What they say, what they point at and what they don't say
Every piece of feedback arrives with its context: who it is, which screen they were on and what happened before.
Illustrative example
Feedback on the screen
People talk and point at what they see with a box, circle, arrow or text. You see it later on the same page, with the audio of each mark.
- Marks on top of the real page
- The audio of each mark, in place
- Page text masked
Illustrative example
What users don't say
Sign-ups, usage, payments, errors and cancellations arrive on their own from your server, Stripe and the app stores.
- Who pays and doesn't use it
- Who stopped coming back, and when
- Who ran into an error
The closed loop
Something breaks for someone. It gets fixed. They hear about it.
The step almost nobody takes is the last one: going back to the person. FeedbackSuite has it ready.
- 1
Detected
An error, a comment or a drop in usage lands on the person's record, with the screen and the moment.
- 2
Fixed
It becomes a task with the evidence: who it happened to, on which screen and how to reproduce it. Your team fixes and ships it.
- 3
Told
Once the fix is really live, an email in your voice tells them. Only if you approve the text.
From: you, the founder
To: Ana
The export problem you ran into is fixed
Ana, the export problem you ran into is fixed. Thanks for telling us: without your voice note we wouldn't have seen it.
Emails in the founder's voice
Four moments, one voice: yours
The emails people actually read come from a person. FeedbackSuite drafts them at the right moment and you approve them.
FeedbackSuite
Welcome
Who you are, why you built the product and how to reach you directly.
FeedbackSuite
Using it
When someone finds their rhythm: one short question about what's missing.
FeedbackSuite
Stopped using it
No pressure, no discounts: ask what happened and listen.
FeedbackSuite
Cancelled
Thanks for their time, what didn't work and an open door to come back.
Nothing goes out without your approval of the text. No template, no automatic send behind your back.
An AI that reads every session
From the recording to a card you can test
When someone gives feedback on the screen, an agent reads what they said, what they wrote and their marks, places it in your product's code and leaves one card per request on your board. It doesn't touch the code: it proposes.
- One card per request, with the literal quote and its minute
- Where it happens: the page, the mark and the file
- Every card comes with «how to test»
- Product decisions wait for your yes or no
Card1 session · 2 min of voice · 3 marks on screen
Show «Export» on mobile
«On my phone I can't find where to export the report» (minute 0:41). The person circled the top bar of Reports.
- Change
- Move «Export» to the top bar below 768 px.
- How to test
- Open Reports at 390 px wide
- Check that «Export» is visible without scrolling
- Export a report and open the file
The dashboard
Every product and every person at a glance
Revenue, usage and risk per product, and each person's record with their journey, payments and what they told you. On desktop and on mobile.
Part of the Codelabs family
The tab Codelabs products already use
FeedbackSuite started as Codelabs Studio's in-house feedback system. What we offer you is what we use every day.
Tested at home
More than ten Codelabs products carry this feedback tab today, on the same engine you will get.
AgenteUno assistant
If you have an AgenteUno chat assistant, the same script line loads it on your site next to the tab.
Everything in your CRM
Every piece of feedback and every signal lands on the person's record in the CRM, in a space that is only yours.
One founder programme
The same FOUNDER, PIONEER, PARTNER and CUSTOMER terms as every other product in the family.
One line to integrate
One line today. More whenever you want.
Paste the script and the tab appears. Each level works on its own; the next ones add what users don't say.
<script src="https://feedback.codelabs.studio/embed/v1.js" data-key="fs_pk_…" async></script>Level 1. One line
Feedback tab, assistant if you turn it on, and analytics only with consent. About 5 minutes.
Level 2. Server watchers
Sign-ups, usage, errors, payments and cancellations from your server, Stripe or the app stores. An afternoon.
Level 3. Deep integration
Errors per person, email replies on their record and an assistant trained on your website.
Privacy
Listening is not watching
The rules live in the code, not only in the policy.
Text masked by default
Screen recordings hide all text and every field. Nothing you have to remember to hide.
Own servers in the EU
Data lives on our own servers in the European Union, not in a third-party cloud.
In-house transcription
The FeedbackSuite engine transcribes voice notes on our own server, without sending the audio to another company. The browser's live dictation is optional and the tab says so.
Admins only
What each person leaves is only readable by your product's administrators.
Pricing
A clear price for each size
Every plan includes the tab, on-screen feedback, founder emails, the AI and unlimited seats.
Starter
€39/month
€46.80/month billed monthly
Billed annually: €468/year. VAT not included.
- 1 product or website
- 1,000 tracked people
- 500 AI chat conversations a month
- 60 voice minutes a month
- Unlimited seats
Growth
€99/month
€118.80/month billed monthly
Billed annually: €1,188/year. VAT not included.
- 3 products or websites
- 5,000 tracked people
- 2,000 AI chat conversations a month
- 200 voice minutes a month
- Unlimited seats
Scale
€249/month
€298.80/month billed monthly
Billed annually: €2,988/year. VAT not included.
- 10 products or websites
- 25,000 tracked people
- 6,000 AI chat conversations a month
- 600 voice minutes a month
- Unlimited seats
PIONEER programme: 50% off for 12 months for anyone who joins by 31 March 2027. No lock-in: leave whenever you want.
Founder programme
Build it with us
Four ways to be close to FeedbackSuite, the same in every Codelabs product.
FOUNDER
Works with us closely: tests, gives feedback and has a direct line. By invitation.
- Free account while you use it and collaborate
- 50% of what the people you bring pay, while you stay active
- Never turns into a charge without your yes
PIONEER
A paying client who joins the launch offer, until 31 March 2027.
- 50% off for 12 months
- As a partner: 50% for each client's first 12 months and 30% after, with no minimum
- No lock-in
PARTNER
Anyone who helps us grow by recommending FeedbackSuite.
- 50% for each client's first 12 months, 20% after
- 30% for life with 10 or more active clients
- People you bring get 10% off for good
CLIENT
Uses FeedbackSuite on the plan that fits.
- Every plan with unlimited seats
- No lock-in
- VAT on top, as a company
Become a founder
Tell us what you build. A person answers, not an automation.
FAQ
What people usually ask
Who is FeedbackSuite for?
For founders and small software teams who want to listen to their users without stitching five tools together: feedback, recordings, usage analytics, emails and follow-up, in one place.
How long does it take to set up?
The first level is one script line and about 5 minutes. The server watchers, which bring sign-ups, payments and cancellations, usually take an afternoon.
Do you record my users' screens?
Only when someone chooses to give feedback on the screen, and with all text masked by default. Usage analytics only start with their consent.
Where is the data stored?
On Codelabs Studio's own servers in the European Union. The engine transcribes voice notes on our own server, without sending the audio to third parties; only live dictation, if the person uses it, goes through their browser's speech recognition, and the tab says so.
Does the AI send emails on its own?
No. The AI drafts emails and proposals; no email reaches a person until the founder has approved the text.
Is there a lock-in?
No. Plans have no minimum term, and VAT is charged on top because we sell to companies.
Does it work on mobile?
Yes. Below 768 px the tab becomes a round button at the bottom left so it doesn't cover your content, and the dashboard works the same on a phone.
What is the founder programme?
A way to build FeedbackSuite with the people who use it: a free account while you collaborate and give feedback, and a commission on the people you bring. It is by invitation; the form on this page is the first step.
How do I start?
Write to us through the founder form. We set you up, give you your keys (a public one for your site and a secret one for your server) and, for the first level, pasting one line is enough.
Do you use it yourselves?
Yes. FeedbackSuite started as the feedback system of Codelabs Studio's products, and more than ten of them carry this same tab today.
Contact
Write to us
A question, an integration or an idea. A person from the team answers.